Fio2 Privacy Policy — User Data Protection
This Privacy Policy explains how fio2 collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to making your privacy a priority in every aspect of how the platform operates.
Effective date: 1 January 2026. This policy is updated from time to time.
Information We Collect
When you register and use the fio2 platform, we collect several categories of information necessary to provide a secure and fully functional service. This information is collected directly from you or automatically through your use of the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and identification details required during the identity verification process. This information is used to verify your identity and ensure account security.
Device & Browser Information
Fio2 automatically collects technical information including device type, operating system, browser, IP address, time zone, and screen resolution. This data is used to optimise platform performance across all devices, including Android and iOS smartphones.
Payment Information
For processing deposits and withdrawals in Malaysian Ringgit (RM), we retain transaction records including your chosen payment method, amounts, and transaction history. Full card or bank account details are not stored directly by fio2 — all processing is handled through secure payment providers.
- Account identity information
- Device & browser data
- MYR transaction records
- Cookies & session identifiers
- Platform usage data
- General location information (IP)
How We Use Your Information
Account information is used to verify your identity at login, process withdrawal requests, and prevent any unauthorised access to your fio2 account.
Platform usage data helps us understand usage patterns, identify technical issues, and continuously improve the user experience.
Your email address and phone number are used to send transaction notifications, security alerts, policy updates, and customer support communications.
Payment information is used solely to process deposits and withdrawals in RM, track account financial history, and meet financial compliance requirements.
Cookies & Usage Tracking
The fio2 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that allow the platform to remember your preferences, maintain your login session, and analyse usage patterns.
Fio2 uses several types of cookies:
- Session cookies — keeps you logged in during an active session so you don't lose your place while browsing different pages on the platform.
- Preference cookies — saves your preferred language, time zone, and display settings for a consistent experience each time you use the platform.
- Analytics cookies — collects anonymised data on how users interact with the platform for technical improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect fio2 platform functionality, such as requiring you to log in more frequently.
Data Storage, Security & Sharing
Security & Data Retention
Fio2 stores user data on servers protected with industry-standard encryption. All data transfers between your device and fio2 servers are secured via up-to-date security protocols.
Active account data is retained for as long as your account remains active. Following account closure, certain transaction records may be kept for up to seven years to meet Malaysian legal compliance requirements. Data that is no longer needed will be securely deleted.
Third-Party Sharing
Fio2 does not sell or rent users' personal information to any third party for marketing purposes. Data sharing is limited to the following situations only:
- Approved payment providers for processing RM transactions.
- Relevant authorities when required under Malaysian law.
- Third-party technical service providers that assist with platform operations, bound by strict confidentiality agreements.
User Rights, Policy Changes & How to Contact Us
User Rights Over Personal Data
As a fio2 platform user, you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal information we hold about you.
- Right to Rectification — You may request corrections to inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to Deletion — You may request deletion of your personal data, subject to applicable legal retention obligations.
- Right to Object — You may object to the processing of certain data that is not essential to the platform's core services.
Changes to This Privacy Policy
Fio2 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to users via their registered email or in-platform notifications. Continued use of the fio2 platform after an amendment is published will be considered acceptance of the updated policy. We encourage you to review this page periodically.
How to Contact Us
For any questions, requests, or complaints regarding your data privacy on the fio2 platform, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within three business days. You may also refer to our FAQ for general enquiries about platform policies.
- Access to stored personal data
- Correction of inaccurate information
- Data deletion subject to applicable conditions
- Right to object to certain processing
- Notifications when the policy is updated
- Contact support for any privacy concerns
Have Questions About Your Privacy?
Contact the fio2 team or visit our FAQ page for more information on how we protect your data.
Privacy email: [email protected]